Returns & Refund Policy

Returns & Refund Policy

Effective Date: February 18, 2026
Last Updated: February 18, 2026

At Sankalpa Stone, we want you to be completely satisfied with your purchase. This policy is designed to be clear, fair, and transparent—protecting both genuine customers and our business from potential misuse.

 

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Quick Overview

·       Quality Issues: Full refund within 3 days

·       Wrong Item: Full refund within 3 days

·       Change of Mind: Return within 3 days (conditions apply)

·       Size/Fit Issues: Exchange or refund within 3 days

·       Refund Processing: 3-5 business days after approval

 

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Eligibility for Returns & Refunds

 

Return Process - Step by Step

1.   Initiate Your Return

•          Log in to your account on our website

•      Go to My Orders Order Details Click "Request Return"

•          Select the reason for return from the dropdown menu

•          Upload clear photos showing the issue (for defects/damage/wrong item)

•          Submit your request

2.   Review & Approval (Within 24 Hours)

•          Our team reviews your request and supporting photos

•          You'll receive an email with approval status or clarification request

•          If approved, return instructions will be provided

3.   Return Shipping Arrangement

•          Seller-Paid Returns (for defects, damage, wrong item): We'll email you a prepaid return label. Simply pack the item securely and hand it to the courier during pickup.

•          Customer-Paid Returns (for change of mind, quality concerns): You'll receive instructions to ship via your preferred courier. Estimated cost: ₹80-100 depending on location. Keep your tracking receipt.

4.  Pickup & Transit

•          Courier pickup scheduled within 3-5 business days

•          Pack the item securely in its original packaging

•          Include all accessories, tags, certificates (if any)

•          You'll receive tracking details via SMS and email

5.   Quality Check at Our Warehouse

•          Once we receive the product, our team inspects it within 48 hours

•          We verify the product condition matches your claim

•          We check for signs of use, damage caused post-delivery, or missing components

6.  Refund Processing

•          If quality check passes, refund is initiated immediately

•          Email confirmation sent with refund amount breakdown

•          Refund reflects in your account within 3-5 business days (varies by payment method)

 

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What Counts as "Acceptable Condition" for Returns?

Your return will be approved if the product meets these conditions:

 

Returns Will Be Rejected If:

•          Product shows signs of heavy use (e.g., beads worn smooth, thread frayed, idols with user-caused damage)

•          Original packaging, tags, or certificates are missing

•          Product has been altered, customized, or modified by the customer

•          Hygiene concerns (opened incense packets, used paste/kumkum)

•          Return request initiated after 3 days from delivery date

•          Product damage occurred after delivery due to customer mishandling

 

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Refund Calculation Examples

To help you understand exactly what you'll receive, here are real-world examples:

 

Formula:

Refund Amount = Product Price - Restocking Fee (If Applicable)

                             - Return Shipping (If Customer Pays)

 

Refund Timeline by Payment Method

Once your return passes quality check, here's when you'll see your money:

 

Note: Timeline starts after your returned product passes our quality check. Bank processing times may vary slightly.

 

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Exchanges

We currently offer exchanges for size/fit issues on bracelets and malas only.

Exchange Process:

1.   Initiate a return request and select "Exchange" as your preferred resolution

2.   Specify the correct size or alternative product

3.   We'll verify stock availability and confirm via email

4.  Once your returned item reaches us and passes QC, we'll ship the replacement immediately

5.   No additional shipping charges for exchanges on fit issues

If the replacement item is:

·       Same price: No additional payment required

·       Higher price: Pay the difference before we ship

·       Lower price: We'll refund the difference to your original payment method

·       Out of stock: We'll offer a full refund instead

 

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Damaged or Missing Items in Delivery

If your order arrives with visible damage to the package or items are missing:

1.   Do not accept the delivery if the outer packaging is severely damaged or tampered with

2.   If you've already accepted, take photos/videos immediately (within 24 hours)

3.   Raise a return request within 48 hours of delivery

4.  Upload clear images showing the packaging damage and the product condition

5.   We'll fast-track your refund or replacement (usually within 3-5 days)

 

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COD Orders - Special Conditions

For Cash on Delivery orders, the return process is the same, but:

•          Since you haven't paid online, there's no refund to process

•          For defects/wrong items, we'll arrange free reverse pickup

•          For change of mind returns, you'll need to pay return shipping (₹80-100) to the courier partner during pickup

•          If you want a refund instead of replacement, provide your bank account details for direct transfer

 

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Fraud Prevention Notice

We maintain a fair and transparent system for all customers. To prevent misuse:

•          All returns are photographed and documented during QC

•          Serial numbers on high-value items are tracked

•          Customers with repeated "change of mind" returns (more than 2 in 6 months) may be flagged for review

•          Attempting to return a different or substitute product will result in account suspension and no refund

•          False claims of defects that don't match our QC findings will forfeit the refund

We trust our customers, but these measures help us keep prices fair for everyone.

 

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Contact Us for Return Support

If you need help at any stage of the return process:

•          Email: returns@sankalpastone.com

•          WhatsApp Support: +91-XXXXX-XXXXX (Mon-Sat, 10 AM - 6 PM IST)

•          Return Portal: Visit "My Orders" on our website

Average Response Time: Within 24-48 hours on business days

 

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Policy Updates

We may update this policy occasionally to improve clarity or reflect operational changes. Updates will be posted on this page with the revision date. Your continued use of our services constitutes acceptance of the updated policy.

 

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Legal Compliance

This policy complies with the Consumer Protection Act, 2019, and the Consumer Protection (E-Commerce) Rules, 2020, of India. If you have concerns about your consumer rights, you may contact the National Consumer Helpline at 1800-11-4000 or file a complaint on the National Consumer Disputes Redressal Commission portal.

 

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Thank you for choosing Sankalpa Stone. We're committed to making your spiritual journey as seamless as possible.